Incidents reported on status page for Zeelo https://status.ridezeelo.com/ en https://status.ridezeelo.com/incident/982974 Sat, 20 Jun 2026 09:00:00 -0000 https://status.ridezeelo.com/incident/982974#d825bfa10c66cc6ac378863944871c3290f075de930cb13b99d00d13d7e53a29 We will be undergoing scheduled maintenance during this time. Some writes to database tables will be blocked during the maintenance. https://status.ridezeelo.com/incident/982972 Thu, 14 May 2026 15:29:34 -0000 https://status.ridezeelo.com/incident/982972#481cf06f74840879fbcafe51c9d2481b6cd3ee6baa5946ac897933868aeeaa0d This incident has been resolved. The issue seems to have been due to a short period where replication lag was higher than usual. The issue resolved itself after a few minutes and the replicas caught up. There will be planned works to improve observability and controls around replication lag and pooling https://status.ridezeelo.com/incident/982972 Thu, 14 May 2026 15:04:49 -0000 https://status.ridezeelo.com/incident/982972#47711a7710bc443d2758fae6bc4d5eba6d62db35deb25560c93c9ebb4665f383 We are currently investigating this issue. https://status.ridezeelo.com/incident/982971 Thu, 14 May 2026 09:30:00 -0000 https://status.ridezeelo.com/incident/982971#68eaf787b2134100ffed92e6f06c58936304880492f1533571c933f98313ad06 We will be undergoing urgent database maintenance to increase capacity on a read replica. Any disruption should only last a few seconds https://status.ridezeelo.com/incident/982970 Mon, 11 May 2026 13:35:02 -0000 https://status.ridezeelo.com/incident/982970#774e9240b922630b5f08d11356343f75f427d1f38db73e8b8f32fed2dfe2eb59 This incident has been resolved. https://status.ridezeelo.com/incident/982970 Mon, 11 May 2026 10:22:25 -0000 https://status.ridezeelo.com/incident/982970#0155d29dc7a195b41458d286edd87d2a64865f31f36ccf1ec21928febb98cc25 The immediate issue has been resolved. We are still investigating the root cause and providing preventative measures from future occurrences. https://status.ridezeelo.com/incident/982970 Mon, 11 May 2026 07:33:09 -0000 https://status.ridezeelo.com/incident/982970#073a8c39554bb54435de5f09f942c10cc6a30ae220e8614e85ffd090977bbbde We are currently investigating this issue. https://status.ridezeelo.com/incident/982969 Sat, 02 May 2026 09:00:00 -0000 https://status.ridezeelo.com/incident/982969#009fa77d68ffae2c12f2792690c863dfc953c6948d2a352abdb52151abef3b96 We will be performing a routine database update on this date. Any disruption to RINA is expected to only last a few seconds during the update. https://status.ridezeelo.com/incident/982968 Thu, 26 Mar 2026 09:11:00 -0000 https://status.ridezeelo.com/incident/982968#7e69da6cccd1e180ee64b4afa4c475b10b9cb0d7328e8d32cd28f5c3e2047192 Started: 2026-03-26T09:10:00Z Resolved: 2026-03-26T09:25:00Z Due to an issue with our email providers top-up process, emails since 5:00 were caught in a backlog and were not being sent. The provider acknowledged this was due to a bug with their automatic top-up and alerting process. Timeline: ~06:00 (Estimated) - Emails stopped being sent 09:11 - Customer support alerted the team of the issue 09:25 - Manual top-up was initiated which restored the service https://status.ridezeelo.com/incident/982967 Thu, 22 Jan 2026 11:03:18 -0000 https://status.ridezeelo.com/incident/982967#8ddb7cbe2fdf8c96a95b1dd955b538cb3d72e90219126d769c08ef4f81665c11 This incident has been resolved. https://status.ridezeelo.com/incident/982967 Thu, 22 Jan 2026 10:54:12 -0000 https://status.ridezeelo.com/incident/982967#63b1a5d31a4c308c34939ed27445c7c7c43f8792c88ec54f15f1300f990a1f4c The issue seems to have been resolved and we are monitoring. https://status.ridezeelo.com/incident/982967 Thu, 22 Jan 2026 10:08:38 -0000 https://status.ridezeelo.com/incident/982967#138e64809d95db14c68854504ed73f90809836d057dfa7d8aae0347d64a85370 The upstream service has acknowledge the fix and is working towards a resolution. In the meantime we are working towards trying to work around the issue. https://status.ridezeelo.com/incident/982967 Thu, 22 Jan 2026 09:12:42 -0000 https://status.ridezeelo.com/incident/982967#73d13b2af70c5b70c5e18e937f565285e5c364da675e746b566ce965604c6491 There is an issue affecting the ETA calculation component in mission control. The issue seems to be to do with an upstream provider. A support ticket has been raised whilst we try to work around the issue https://status.ridezeelo.com/incident/982966 Wed, 07 Jan 2026 15:47:00 -0000 https://status.ridezeelo.com/incident/982966#32285c0b94fa3eaa592ef8019a7b7b41297eca3c113ad4fa7fcaf998bf151ce6 The Rina service experienced degraded performance between 3:47 and 3:57 due to increased database load. The service recovered by itself during investigations, which remain ongoing to determine root cause. https://status.ridezeelo.com/incident/982965 Sat, 20 Dec 2025 09:45:00 -0000 https://status.ridezeelo.com/incident/982965#77f064b934de40097aeca27dbfb5195a721bfe45d9a2288af75862d958d60239 We will be undergoing scheduled maintenance during this time. https://status.ridezeelo.com/incident/982964 Fri, 05 Dec 2025 08:49:00 -0000 https://status.ridezeelo.com/incident/982964#4a4e45efa13d86d559f2d991e30235f40683cb54123de751bf557999d47e1335 An issue with an upstream provider (webflow) responsible for hosting our marketing website was experiencing 500 errors during this time, which was due to a wide-spread Cloudflare outage. The rider and driver web and mobile apps were not affected and remained functional. https://status.ridezeelo.com/incident/982963 Sun, 09 Nov 2025 04:06:00 -0000 https://status.ridezeelo.com/incident/982963#0dac2edea8dcb486fac882bb8c90fb860bc84435bebe56597b3701ebe2fa8a12 The database underwent an automated patching processing during the defined maintenance window. https://status.ridezeelo.com/incident/982962 Wed, 15 Oct 2025 06:00:00 -0000 https://status.ridezeelo.com/incident/982962#8db503245e575ff54ff1367d6ff7422f5a6bdec441eaa85541a4f80cecd2f82c One of the our proxies was failing to correctly resolve our frontend website assets, as a result users would intermittently see the website failed to load if they didn't have the data cached. https://status.ridezeelo.com/incident/982961 Wed, 01 Oct 2025 19:30:00 -0000 https://status.ridezeelo.com/incident/982961#9c727ce60b24817fc810502a69fa704ba073edf981fc5bff8c480f2784c30d05 Maintenance completed https://status.ridezeelo.com/incident/982961 Wed, 01 Oct 2025 19:00:00 -0000 https://status.ridezeelo.com/incident/982961#105a9c9a1b996fbf55c13b623108159a0f687e8917bba8abf1e2b271ee71bbf8 We will be performing maintenance to improve database stability. There is expected to be minimal disruption to service but users may experience errors for approximately 1 - 2 minutes. https://status.ridezeelo.com/incident/982960 Mon, 29 Sep 2025 16:34:00 -0000 https://status.ridezeelo.com/incident/982960#98bd7faeaa8afc371c637399b739363c5843ea9c49df074f45f8b2890ab635a4 Database performance degraded due to running low on system memory and utilising more swap memory. This resulted in severely degraded response times on mission control and rider APIs. The instance struggled to recover by itself due to the volume of client connections and queries building as a result of the performance drop. The database was restarted manually with a failover to the standby instance, in order to reset connections and memory pool. Timeline (in BST): 17:34 Monitoring flagged API outages as a result of timeouts. 18:11 Database is restarted and API response times return to acceptable levels. https://status.ridezeelo.com/incident/982959 Sat, 30 Aug 2025 08:00:00 -0000 https://status.ridezeelo.com/incident/982959#0f0714a527974b03be7bb07a26856bd808910aca73a39cef54dba8289ca348bf We will be undergoing routine maintenance during this time on our redis clusters. We are not expecting any noticeable impact to our services. https://status.ridezeelo.com/incident/982958 Tue, 19 Aug 2025 19:06:46 -0000 https://status.ridezeelo.com/incident/982958#d8cac29f66165006a0194e310ea2d43361c8166f480be597345620569c24fb2e This incident has been resolved. https://status.ridezeelo.com/incident/982958 Tue, 19 Aug 2025 18:59:12 -0000 https://status.ridezeelo.com/incident/982958#5ee0822bc11f9040fa8e6d057bb344471119b2fb0486c77b18bb0a815d790166 A fix has been implemented and we are monitoring the results. https://status.ridezeelo.com/incident/982958 Tue, 19 Aug 2025 18:46:41 -0000 https://status.ridezeelo.com/incident/982958#2f8aa292d3d822f57eec9fd87e8c7d242c0c8de202097b86a76aaba32f78b4a8 The issue has been identified and a fix is being implemented. https://status.ridezeelo.com/incident/982957 Sat, 16 Aug 2025 08:00:00 -0000 https://status.ridezeelo.com/incident/982957#3515a7207afa822cda1118841192835e4ee414a65fdf72874270523aa9651441 We will be undergoing scheduled maintenance on the RINA Database at this time. The RINA service may be unavailable for a few minutes during this time. https://status.ridezeelo.com/incident/982956 Tue, 29 Jul 2025 15:10:06 -0000 https://status.ridezeelo.com/incident/982956#d5b8c0d7e83eeb9836f5d8ac96046fe414ca4b47d6c15688c644ef3040fa1dd8 This incident has been resolved. https://status.ridezeelo.com/incident/982956 Tue, 29 Jul 2025 13:49:55 -0000 https://status.ridezeelo.com/incident/982956#752ecbd15f44d23ac2e65cff8230edf69acd8c29930c3eed00f09ad401cc7455 We are continuing to monitor for any further issues. https://status.ridezeelo.com/incident/982956 Tue, 29 Jul 2025 13:48:46 -0000 https://status.ridezeelo.com/incident/982956#b51447feb9f983d43272d702d9cdc3f33ab796c9e8122ec380c3b63239e69e92 A fix has been implemented and we are monitoring the results. https://status.ridezeelo.com/incident/982956 Tue, 29 Jul 2025 13:37:14 -0000 https://status.ridezeelo.com/incident/982956#406efadff4392ca896309b55aa5ee8d8eb9056231f067c881c3736fefeb43e96 We've identified and are applying the fix https://status.ridezeelo.com/incident/982956 Tue, 29 Jul 2025 12:50:21 -0000 https://status.ridezeelo.com/incident/982956#e3a49da7c7a116d8a87deb219f9fb17babe5ebc66beeb93adf1bddb3555ab85a We are currently working on resolving an issue with the stop management feature of the RINA application. This issue affects the creation or updates of stops on a route. https://status.ridezeelo.com/incident/982954 Fri, 25 Jul 2025 23:49:00 -0000 https://status.ridezeelo.com/incident/982954#fffb8db7b8c936a7794030f5a05779fbfc69422b2eaa18795165a1123c009af3 At 12:48 (GMT+1) our monitoring alerted us to an outage spanning our API and App services. This resolved itself after 1 - 2 minutes and service was restored. Investigation concluded this outage was caused by an unusual flood of network requests which overloaded the proxy server temporarily. We are working on measures to reduce the impact from DDoS traffic. https://status.ridezeelo.com/incident/982953 Sat, 24 May 2025 09:01:00 -0000 https://status.ridezeelo.com/incident/982953#102195f71c3523709a304a86e18211dd8d0b4c82dfe11eeb07296bfce7af21a2 We will be performing a scheduled database upgrade on 2025-05-24 10:00 BST. During this time, the RINA service may be temporarily unavailable for approximately 1 to 2 minutes. https://status.ridezeelo.com/incident/982937 Thu, 10 Apr 2025 04:07:00 -0000 https://status.ridezeelo.com/incident/982937#a6229d067b27144796b561bd40b4a28889f2fa18d95f76dc84e85300855157f8 2 separate outages were reported by our monitoring for our API components on 10/04/2025 at 5:07 - 5:09 and 5:37 - 5:40 (BST). Total time was 5 minutes. These outages were due to connectivity issues with one of our database servers. Root cause of the issue was scheduled patching of the database server by our managed service provider (AWS). As a result the server was unavailable for 1 - 2 minutes whilst the failover occured. https://status.ridezeelo.com/incident/982936 Tue, 18 Feb 2025 14:01:07 -0000 https://status.ridezeelo.com/incident/982936#22779ab700110ee989f91c7fcb7048c9a3e74936c677fa04dfea2d2f2a4153d4 The incident has been resolved and we are working on uncovering the root cause. Update: Root cause was identified as an overloaded redis server component. A large key was identified as the cause of increased network bandwidth and latency of the redis server, decreasing performance and impacting downstream services such as our API components. This key has since been removed and additional logging added to allow us to catch similar incidents in the future. https://status.ridezeelo.com/incident/982936 Tue, 18 Feb 2025 10:21:58 -0000 https://status.ridezeelo.com/incident/982936#ed1d9e46cbfadd863466f9d0db1e80ddaa04d91ea4633fa987a3075d25c334f3 We've been alerted to degraded response times on our APIs and are investigating. https://status.ridezeelo.com/incident/982934 Mon, 20 Jan 2025 09:28:33 -0000 https://status.ridezeelo.com/incident/982934#775963af96ed19383edf5117254e0eaaeed18c0222cfb210a5b2d8fee1945e59 This incident has been resolved. https://status.ridezeelo.com/incident/982934 Mon, 20 Jan 2025 08:36:19 -0000 https://status.ridezeelo.com/incident/982934#36ec6be278f1d403f7c0a8655e1b10232d9556e5576f8487398232d50232d919 We are investigating intermittent outages with our API services causing disruption to mission control and rider/driver apps. https://status.ridezeelo.com/incident/982933 Tue, 07 Jan 2025 06:13:00 -0000 https://status.ridezeelo.com/incident/982933#09827010dcc912b90c390101439cb58665a7aa9e6d1fde8cf8c88ba990682ee5 An issue with the middleware component impacted both admin and rider portals for some users. The service was restored at 6:38 and investigation is ongoing into the root cause. This incident will be updated once concluded. Update: Root cause has been identified and is being remediated. An update has also been made to ensure the component will correctly restart in order to prevent further outages should the error happen again prior to rolling out the fix. https://status.ridezeelo.com/incident/982928 Wed, 18 Dec 2024 11:18:02 -0000 https://status.ridezeelo.com/incident/982928#9050ad63f51a7a41aa44ab5978233caab427f331be17d11caa54ba001f682808 This incident has been resolved. The issue was related to a system update, the update was rolled back to the previous working state and investigations are now ongoing to determine the cause. https://status.ridezeelo.com/incident/982928 Wed, 18 Dec 2024 10:39:11 -0000 https://status.ridezeelo.com/incident/982928#814ea3a1bfaff3b64c10abc2c14bd4d860b8fad97979378584ff20368cad7dd3 A fix has been implemented and we are monitoring the results. https://status.ridezeelo.com/incident/982928 Wed, 18 Dec 2024 10:32:04 -0000 https://status.ridezeelo.com/incident/982928#d844e77b8d685d1713d5d1a0576489d89b6b41e7c58c5acc37bdc781331c7c5f We are continuing to investigate this issue. https://status.ridezeelo.com/incident/982928 Wed, 18 Dec 2024 10:31:51 -0000 https://status.ridezeelo.com/incident/982928#3a97f2b4ae3c3bf257afde921388e5329426c3ea8d18a6438ac24edb8d9ee4d1 We've been alerted to errors on mission control related to the Zeelo business. Investigation is ongoing https://status.ridezeelo.com/incident/982927 Tue, 17 Dec 2024 15:39:00 -0000 https://status.ridezeelo.com/incident/982927#ced12c569365e0d2070be1f21451f2cc3e05c35a779fc5be6f182de95b4ba8c7 A component responsible for delivering content for our rider and admin portals crashed on 1 of 2 servers. After identifying the issue the service was restarted at 3:48 which brought the system back to 100% availability. The cause of the crash has been identified and preventative measures are being put in place https://status.ridezeelo.com/incident/982925 Thu, 05 Dec 2024 10:30:00 -0000 https://status.ridezeelo.com/incident/982925#48b1bcc512338dafcbba8fd27a8e015348798a92a9662764a58673db896901da At 10:30 monitoring picked up a slow down in response times for RINA API. This caused some of our monitoring to timeout leading to reported downtime. End users will have experienced slower than usual responses. The slow down was caused by a spike in database usage. https://status.ridezeelo.com/incident/982924 Wed, 13 Nov 2024 22:30:00 -0000 https://status.ridezeelo.com/incident/982924#82161d75caf6202a9e621d14051252d4b2d019d9dc1a919ff5ff5a105e90885d During routine maintenance a server responsible for our marketing website failed to restart properly. This was due to an invalid SSL handshake occurring during connection to a 3rd party hosting provider. This was likely due to updates recently on the provider side, which only caused a problem when the service was restarted and any caches or connections related to SSL would have been cleared / reset. The issue was identified and remediated by applying configuration to resolve the handshake error. https://status.ridezeelo.com/incident/982923 Thu, 07 Nov 2024 13:52:00 -0000 https://status.ridezeelo.com/incident/982923#247009134f14a8a39fb480ff9db22c2eee4109fe626641341a7e0c96c8cda7f0 During a planned release of a new version of the Rina API some database migrations were taking longer than planned and caused slowdown and elevated error rate on the Rina API. The migration was subsequently stopped manually after 10 minutes in order to restore service and investigate why it was taking longer than planned. https://status.ridezeelo.com/incident/982922 Thu, 31 Oct 2024 11:30:00 -0000 https://status.ridezeelo.com/incident/982922#f4487a5939cee6dde2ca7024bca1a365a0f9e4019ed0b8aeb8d9dc36a9c1cc94 11:38 Monitoring picked up errors related with the Mission control API. Users may experience issues with login and mission control operations. 11:39 Issue acknowledged by engineering team, investigation ongoing 11:47 Issue identified and remediated 11.48 Monitoring reports service restored 11:49 Issue confirmed as resolved